Frequently asked questions
To qualify for home-delivered meals, a person must be at least 60 years old. In addition, the individual must have a chronic physical or mental disability preventing him or her from shopping for food or preparing meals for himself or herself.
In New York City, a network of case management agencies provides home-delivered meals. To request meals-on-wheels service, a person should call the case management agency serving his or her local community.
To get meals-on-wheels service, every client must receive an assessment visit by a case manager from his or her local case management agency.
Go to Get Meals on this website, enter the ZIP code of the homebound person, and the local case management agency in his or her community will pop up with a phone number for you to call. You can also call Citymeals-on-Wheels at 212-687-1234, or email us at email@example.com.
There are no financial requirements. Anyone over the age 60, as long as he or she is deemed homebound, can receive meals-on-wheels. Meal Providers ask for a voluntary contribution from each client based on what he or she can afford to pay.
Meal deliverers go into walk-ups, elevator buildings and private homes to deliver meals on a daily basis.
When you make the phone call to your local meal provider, someone will arrange an assessment appointment in your home. There is usually not much time between your initial phone call and the assessment. Once you are deemed eligible, meals will start right away. If you are experiencing delays, please call us at 212-687-1234 or email us at firstname.lastname@example.org.
The meals-on-wheels program is for anyone who needs it at any time, whether he or she is temporarily or permanently homebound.
Some meals-on-wheels providers have the capacity to serve special meals based on dietary needs such as kosher diets. You should call us directly at 212-687-1234 to see if this is possible in your community.